A customer service story. This morning I spent way too much time trying to get a $10 credit for car service I had performed last week. You might think, “ten dollars, let it go.” While $10 is a good lunch, it was more about the initial response than the $10. The $10 became the token for poor customer service, which was driven home right down to the final e-mail. Dont want … [Read more...] about Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story
How Not to Give THAT Vendor Presentation
Presentation Tips: How Not to Give THAT Vendor Presentation Trade show and conference attendees don't like vendor presentations, and neither do conference organizers. Why? Because most vendors send a sales or marketing person up to do the company pitch, even when they committed to not doing the company pitch. The problem is, the vendor probably bought the slot, so they get … [Read more...] about How Not to Give THAT Vendor Presentation
Quick Take Review: Monarch Series from UAG
Quick Take Review: UAG Monarch Series Price: $59.99 Review and Features There are case makers, and then there is Urban Armor Gear, or UAG. UAG makes outstanding products that look cool and provide all the protection required for most device use cases. We evaluated the UAG Monarch series on an iPhone 8 Plus and that is now the standard case for most situations. The … [Read more...] about Quick Take Review: Monarch Series from UAG
Quick Take Review: Native Union Drop Wireless Charger
Product: Native Union Drop Wireless Charger Price: $59.99 Native Union has a great design team. Their Drop Wireless Charger combines a non-slip silicon treaded pad with an aircraft-grade aluminum housing to produce a very attractive charger. Native Union didn't stop with good looks. The 10W Qi-certified charger includes special circuitry to control the temperature so … [Read more...] about Quick Take Review: Native Union Drop Wireless Charger
Quick Take Review: MyCharge Unplugged 10K
Quick Take Review: MyCharge Unplugged 10K Product: MyCharge Unplugged 10K Price: $69.99 (Note: this product has been discontinued) Most people carry an extra battery pack these days, at least on long trips where electrical outlets might prove hard to come by. The majority of battery packs are pretty simple. They charge via a micro-USB port and offer some number of … [Read more...] about Quick Take Review: MyCharge Unplugged 10K