KMWorld 2018: Knowledge Management in the Age of AI, IoT and XROn November 7, 2018, I gave a talk at KMWorld 2018 on knowledge management in the age of artificial intelligence, the Internet of Things (IoT) and XR (AR/VR/Mixed reality). This is a post based on that talk. It is not a transcript. IntroductionWhen it comes to the discussion of AI for knowledge management, much of … [Read more...] about KMWorld 2018: Knowledge Management in the Age of AI, IoT and XR
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Serious Insights Buyer’s Guide: How to Buy Device Cases
Serious Insights Buyer’s Guide: How to Buy Device Cases How to Buy Device Cases: Overview How people use their cases varies widely. People need device cases that work when traveling, running to the market, attending a concert, climbing a mountain, bicycling, taking pictures, listening to music, watching videos, or attending a gala fundraiser—that broad range of … [Read more...] about Serious Insights Buyer’s Guide: How to Buy Device Cases
Quick Take Review: Rocketbook Ups Its Game with Everlast Mini and Transcription [Video]
Rocketbook Everlast Mini and Transcription Read our original Rocketbook review here. For the most part, I have gone paperless. I scan content with ABBY's FineScanner on my iPhone and iPad, and I take most notes with Noteshelf on my iPad Pro with Apple Pencil. But there are still times when I need to take down a note and the iPad isn't convenient. I used to keep a pen and … [Read more...] about Quick Take Review: Rocketbook Ups Its Game with Everlast Mini and Transcription [Video]
Review: CleanMyMac X—The Best Way to Outsource MacOS Maintenance
Product: CleanMyMac X Publisher: MacPaw Price: $39.95/1 year/1 Mac (for more pricing options, click here) Outsource MacOS Maintenance to CleanMyMac X Every time Apple comes out with a new version of Mac OS there are a few pieces of software I want day one, and key among those is CleanMyMac. And MacPaw delivers, in my experience, ahead of Apple, so my machine is … [Read more...] about Review: CleanMyMac X—The Best Way to Outsource MacOS Maintenance
Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story
A customer service story. This morning I spent way too much time trying to get a $10 credit for car service I had performed last week. You might think, “ten dollars, let it go.” While $10 is a good lunch, it was more about the initial response than the $10. The $10 became the token for poor customer service, which was driven home right down to the final e-mail. Dont want … [Read more...] about Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story