I just saw an item from the Washington Post from last December titled: Google got it wrong. The open-office trend is destroying the workplace by Lindsey Kaufman. The article outlines her horrible experience at a New York ad agency that moved to an open office: lost productivity, judgement about personal routines and the daily experience of working as a member of a twelve person … [Read more...] about Work Experience Design: Google May Get Work Wrong, But it is the Design Not The Open Office
Information Technology
Why the Chief Data Officer (CDO) Role Is Regressive & Dangerous
The rise of the CDO is regressive because data is an input to information & knowledge, and it is dangerous because it reinforces the propensity of organizations to focus on the moment rather than on strategic action and wealth creation. CDO role: Regressive and Dangerous With big data comes a new corporate role, yet another executive seeking a seat at the tables … [Read more...] about Why the Chief Data Officer (CDO) Role Is Regressive & Dangerous
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role
The Tens—IT Change Management
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management
Ten Ways to Reduce Interruptions at Work
Many people working in offices, even factory floors, complain about interruptions. To a great degree, interruptions are things you accept. You may feel like they are push upon you, and sometimes they, are, but for the most part, they are things we do to ourselves out of boredom, frustration or lack of engagement. These ten items are personal actions and behaviors … [Read more...] about Ten Ways to Reduce Interruptions at Work
