How Xfinity's Poor Customer Service and Confusing Pricing Undermine Their Products My recent experience with Xfinity reflects the frustrations, I'm sure, many of you have faced when dealing with cable companies. Here’s my saga, along with some advice on how service companies—especially those that feel like entitled incumbents—can improve their customer service. As a … [Read more...] about How Xfinity’s Poor Customer Service and Confusing Pricing Undermine Their Products
Management
The Tens: 10 Lessons from Chopped. What Business Leaders Can Learn from Watching the Food Network Show “Chopped”
The Tens: 10 Lessons from Chopped. What Business Leaders Can Learn from Watching the Food Network Show Chopped I was watching Food Network's Ted Allen on cousin broadcast program, The Kitchen, and I realized that as they bantered about Chopped, their lessons were not just for chefs. A business is a complex basket of unknown challenges every day. Applying winning techniques … [Read more...] about The Tens: 10 Lessons from Chopped. What Business Leaders Can Learn from Watching the Food Network Show “Chopped”
How Not to Design a Meeting: How Team Project Review Went Wrong and Demoralized a Team and How Not to Repeat the Mistake Yourself.
Cover photo by Matheus Bertelli on Pexels.com How Not to Design a Meeting I was talking with a colleague the other day who shared frustrations about a recent meeting. Well, to avoid burying the lede, this is about a meeting that never happened. So today I wrote this lessons learned post on how not to design a meeting. Imagine a director from a large tech company comes … [Read more...] about How Not to Design a Meeting: How Team Project Review Went Wrong and Demoralized a Team and How Not to Repeat the Mistake Yourself.
Star Trek Books: 3 Books, 9 Takeaways for Business Leaders
Star Trek Books: 3 Books, 9 Takeaways for Business Leaders All science fiction shows reflect their time more than they do the future they purport they depict. Star Trek has been a symbol of the 1960s, 1970s, and 1980s, well, you get it. All the way to the 2020s. So far. Three Star Trek books from Insight Editions/WeldonOwen offer deep insights into the processes and … [Read more...] about Star Trek Books: 3 Books, 9 Takeaways for Business Leaders
5 Ways Companies Get Return-to-Workplace Policies Wrong
5 Ways Companies Get Return-to-Workplace Policies Wrong Even Zoom is asking its employees to return to the office twice a week for those living near an office (see, Even Zoom is making its staff return to the office on CNN). Just asking people to return to work doesn't make sense. The employees know it isn't about being productive because we are still productive, perhaps … [Read more...] about 5 Ways Companies Get Return-to-Workplace Policies Wrong
