How to Design a Meeting Infographic This infographic captures the basic principles of meeting design based on the Management by Design methodology. It derives from the consideration of balance and purpose, and the use of technology considered ahead of its use. For more details read about the DOs here and DON'Ts here. You can find meeting preparation advice … [Read more...] about How to Design a Meeting Infographic
Management by Design
How to Design A Meeting: Meeting Preparation
Rethinking Meeting Preparation We all run meetings like we know what we're doing. We have been to so many meetings we just know how to run them. What we really know is how to model and perpetuate the poor habits and practices of our mentors and coaches, managers, and colleagues. In the era of collaboration software, our meetings need to be redesigned so they are driven … [Read more...] about How to Design A Meeting: Meeting Preparation
Ten Ways to Keep Customers Close
Ten Ways to Keep Customers Close In a turbulent economy, it is just as important, perhaps more so, to keep current customers close, as it is to fill the pipeline with new customers. The loss of a current customer translates into an immediate reduction of current and future revenue, and the need to invest in acquiring a replacement customer of equal or greater value. Better to … [Read more...] about Ten Ways to Keep Customers Close
How to Design Conflict Out of Your Organization
My book, Management by Design, offers readers a methodology that creates purposeful engagement in the design of work experiences. Too often, we just let work happen to us, as managers and employees. In the daily rush to accomplish and fulfill, to satisfy and delight, we rarely take the time to consider why we do the things we do in the way we do them. A lack of context can be … [Read more...] about How to Design Conflict Out of Your Organization
August – Management by Design Tip of the Month: Design for Collaboration
I have been thinking a lot about collaboration lately. Writing whitepapers, facilitating scenario planning sessions and running workshops. We still have a lot to learn about working collaboratively. Working together just happens most of the time. We don't think about designing how we work, we just make the assumption that people know how to work together. That usually leads to … [Read more...] about August – Management by Design Tip of the Month: Design for Collaboration
