The Future of College Stores I gave talks at UBTech and CAMEX over the last year on the future of college retail. College bookstores face an existential crisis with the looming demise of physical book sales as digital technology rapidly becomes an option for learners. At the same time free content, via websites like the Kahn Academy, or through more proprietary means, like … [Read more...] about The Future of College Stores: Good-Bye Books, Hello Learning
Management by Design
New Fast Company Blog Post: Redefining Diversity For The New Global Workforce
Our views of diversity in America are changing, but they aren’t keeping up with the global reality that now faces American companies. Traditionally, diversity-focused on the integration of people from racial, gender, physical ability, and religious perspectives inside of large corporations motivated by political or operational imperative, or social good. The idea was to … [Read more...] about New Fast Company Blog Post: Redefining Diversity For The New Global Workforce
The Universal Post: Why It’s Time to Embrace a New Collaboration Model
We spend a lot of time designing customer experiences, but precious little creating engaging, useful, or productive work environments. There is no better example of this than the dysfunctional approach most organizations take to collaboration. Despite the proliferation of “collaboration tools” many organizations routinely run on e-mail rather than the more sophisticated tools … [Read more...] about The Universal Post: Why It’s Time to Embrace a New Collaboration Model
Management by Design Tip of the Month: Design for Retail
Walk into any retailer and to some extent, you walk back in time. For most, the retail work environment hasn't progressed much over the last century. Retail itself has come a long way with technology infusion in ambiance (lighting and music), sizing kiosks and RFID tags. But for those working in retail, not so many changes-except for the need for higher level technical skills, … [Read more...] about Management by Design Tip of the Month: Design for Retail
How are my books, Listening to the Future and Management by Design, Related?
A little history of Listening to the Future and Management by Design and how they are related. Listening to the Future isn’t so much a book idea as it was a repository for a number of ideas I was already working on at Microsoft. Scenarios lie at the core of Listening to the Future, the idea that we have to grapple with the future, that we can’t just consider on possibility, … [Read more...] about How are my books, Listening to the Future and Management by Design, Related?
