Scenario planning is designed to help organizations think strategically through the uncertainties they face. In a strategic context, scenarios are usually developed and used by senior executive teams and boards of directors. They can also be powerful tools at lower levels in the organization to help people think more strategically about the industry they work in, the workplace … [Read more...] about Using Scenarios to Build Better Teams
Management
For Good Customer Service Use All Channels, Speak with One Voice
For Good Customer Service Use All Channels, Speak with One Voice This weekend I experienced intermittent outages from my Comcast Internet Service (now Xfinity). In a moment of IP lucidity, I was able to connect to the Comcast website and login. I was promptly informed that the Internet, phones an television were all experiencing issues in my area. They knew of the problem and … [Read more...] about For Good Customer Service Use All Channels, Speak with One Voice
The Future of Higher Education Depends on Leadership
Photo by Armin Rimoldi on Pexels.com Read this insightful article from Maria Puzziferro, President of Rocky Mountain College of Art + Design (now at the University of St. Augustine). Higher education needs strong leaders that can deal with the complexity of today's education environment while delivering on student goals for work-related learning, inspiring faculty … [Read more...] about The Future of Higher Education Depends on Leadership
How are my books, Listening to the Future and Management by Design, Related?
A little history of Listening to the Future and Management by Design and how they are related. Listening to the Future isn’t so much a book idea as it was a repository for a number of ideas I was already working on at Microsoft. Scenarios lie at the core of Listening to the Future, the idea that we have to grapple with the future, that we can’t just consider on possibility, … [Read more...] about How are my books, Listening to the Future and Management by Design, Related?
More Collaboration Means Less Collaboration Software
I was reading a post this morning that asked the following question: More BI Packages Add Collaboration: Who Needs It? (http://www.informationweek.com/news/software/bi/231903450?cid=nl_IW_daily_2011-11-21_html) Good question. Organizations need to focus on deploying a set of collaboration tools that connect with other technology, not collaboration tools within other … [Read more...] about More Collaboration Means Less Collaboration Software
