What is thought leadership? Thought leadership content associates an organization or an individual with ideas. Thought leadership strives to establish credibility in a domain with the intent of making the organization or individual more attractive as a supplier, partner, or advisor. Many collaboration companies, for instance, develop thought leadership that looks at the … [Read more...] about What is Thought Leadership?
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What is a Thought Leader?
What is a thought leader? A thought leader establishes a unique perspective on some aspect of the world. A thought leader shares their perspective, and they bring people along in their learning journey. Thought leaders don't lock into a perspective and keep repeating the same ideas over and over. Thought leaders recognize local variances, the evolution of ideas over time, … [Read more...] about What is a Thought Leader?
How to Become a Thought Leader: 6 Essential Steps to Establish Credibility
Many visitors to Serious Insights ask How to become a thought leader. This post offers six fundamental steps every thought leader must traverse. Learn how to create a thought leadership strategy here. How to become a thought leader: the bottom line Thought leaders reflect a wide variety of traits and skills. But for those seeking to become a … [Read more...] about How to Become a Thought Leader: 6 Essential Steps to Establish Credibility
Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story
A customer service story. This morning I spent way too much time trying to get a $10 credit for car service I had performed last week. You might think, “ten dollars, let it go.” While $10 is a good lunch, it was more about the initial response than the $10. The $10 became the token for poor customer service, which was driven home right down to the final e-mail. Dont want … [Read more...] about Customer Service Perceptions Form In The Smallest of Moments: A Routine Maintenance Story
How Not to Give THAT Vendor Presentation
Presentation Tips: How Not to Give THAT Vendor Presentation Trade show and conference attendees don't like vendor presentations, and neither do conference organizers. Why? Because most vendors send a sales or marketing person up to do the company pitch, even when they committed to not doing the company pitch. The problem is, the vendor probably bought the slot, so they get … [Read more...] about How Not to Give THAT Vendor Presentation
