We are grateful to our readers who trust us to advise them on their strategies, operations, and how they work through collaboration and knowledge management. This list highlights the most read research of 2020. If you missed one of the posts, just click to read. What is the difference between Data, Information, Knowledge and Wisdom?Developing a Winning Thought Leadership … [Read more...] about Top Research 2020: Serious Insights
Collaboration
Salesforce Acquires Slack: Adds to its Collaboration Arsenal
Salesforce continues to add large names to its portfolio: Tableau, Mulesoft, and now Salesforce acquires Slack. Unlike previous acquisitions Slack reaches beyond data and infrastructure to general human interaction. Slack challenged legacy collaboration assumptions by eliminating much of the structure and governance of previous systems. Slack espouses a bottoms-up approach … [Read more...] about Salesforce Acquires Slack: Adds to its Collaboration Arsenal
A Counterpoint to Slack’s Navigating the Disruption of Work Report
In late October 2020, Slack dropped a report titled Navigating the Disruption of Work. The report centers on five key assertions: As with any assertive set of future-looking statements, context often gets missed when trying to create a position. Slack fails to recognize two essential elements still in play. First, we are too close to the event to forecast what will … [Read more...] about A Counterpoint to Slack’s Navigating the Disruption of Work Report
Cisco Webex Return to Office: Preparing for Success
Cisco Webex Return to Office Cisco's October 2020 announcements prepare their suite of Webex collaboration tools for a return to the office for some, and for more flexible access for others. For many, a return to the office still seems like a faraway dream, but some people will return to an office sooner than later. The Post-COVID office, however, will look and behave, … [Read more...] about Cisco Webex Return to Office: Preparing for Success
How to Define Quality of Service for Meetings
Organizations and collaboration vendors need to embrace Quality of Service for Meetings. This three-tiered approach offers an innovative approach to measuring meeting success. Work that one does for others requires Quality of Service (QoS) metrics. As I have learned since writing Management by Design, most people don’t’ think about designing activities considered mundane or … [Read more...] about How to Define Quality of Service for Meetings
