E-mail signatures are the calling cards of the 21st Century. Although social media channels provide bios, sometimes links to websites, e-mail remains the primary means of business communication. Some systems are now capable of converting signatures into contacts, which is great, except when an e-mail you receive doesn’t include a signature. For solid business relationships, … [Read more...] about Why Everyone Should Have an E-mail Signature
Research
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role
The Tens—IT Change Management
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management
It’s Time to STOP Talking About Company Culture
It's Time to STOP Talking About Company Culture From my November 2013 Newsletter: Over the last month, I keynoted the Chief Learning Officer Symposium and KMWorld. At both conferences, many speakers talked about the need to evolve, shift or otherwise change company culture. In some cases, the shift was to support collaboration, in others knowledge sharing, and in still … [Read more...] about It’s Time to STOP Talking About Company Culture
Ten Ways to Reduce Interruptions at Work
Many people working in offices, even factory floors, complain about interruptions. To a great degree, interruptions are things you accept. You may feel like they are push upon you, and sometimes they, are, but for the most part, they are things we do to ourselves out of boredom, frustration or lack of engagement. These ten items are personal actions and behaviors … [Read more...] about Ten Ways to Reduce Interruptions at Work
