Download the PDF here: Hoteliers will need to pay attention to a number of factors as the global market shifts East, grows older (and younger) and expects more for their travel investment. Hoteliers that leverage these factors as opportunities will find themselves at the top of their markets over the next several years, while those who don’t will struggle for … [Read more...] about The Tens—Ten Factors Influencing the Future of Hotels
The Tens
Ten Investor Presentation Tips (after sitting through CES Press Day – 2015)
I spent most of my first day at the 2015 Consumer Electronics Show (CES) listening to press conferences, mostly from big companies. Some, like Dish, made a big splash with an LED drum parade followed by multiple marching kangaroos. The Dish CEO, Joseph P. Clayton, marched on stage with a drum and was pretty entertaining. And then the presentations started. Dish, though, kept a … [Read more...] about Ten Investor Presentation Tips (after sitting through CES Press Day – 2015)
The Tens—Strategic Planning Mistakes & How to Avoid Them
The Tens—Strategic Planning Mistakes & How to Avoid Them Download The Tens—Strategic Planning Mistakes & How to Avoid Them PDF here. Gathering the Wrong Data Too often organizations want to look deeply at their history in order to project forward. This is almost always a waste of time. The world changes too often to spend time on what the organization looked … [Read more...] about The Tens—Strategic Planning Mistakes & How to Avoid Them
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role
The Tens—IT Change Management
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management
