I have seen several definitions of digital transformation floating are twitter of late. I thought I would document mine here: Digital transformation is the manifestation of strategy enabled by digital technology. Business models, policies and practices, branding, the use of space and the adoption of technology should all be driven by strategy. It should be noted that digital … [Read more...] about What is Digital Transformation?
uncertainty
Why Big Data is Ringing You Up at Dinner
Big data wants to know how you will vote in November (it also wanted to know how voters would lean in the Scottish national vote and other exercises in democracy around the world). Well, not big data exactly but other bigs: big business, big campaigns. But there is no data about the future. Events about the future, however, are known. And because there is no data about the … [Read more...] about Why Big Data is Ringing You Up at Dinner
How to Think About Voting For Uncertainties in a Scenario Planning Project
Voting for uncertainties in a scenario planning project is counterintuitive and sometimes overwhelming. The list of items arrives for consideration from interviews and research in which the people voting didn’t likely participate. That means that people voting need to familiarize themselves with the items on the list. Outside-In Thinking More importantly, there is a key … [Read more...] about How to Think About Voting For Uncertainties in a Scenario Planning Project
The Tens—Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right Be a member of the customer’s team IT Customer Relationship Managers need to balance between what IT management thinks it needs to deliver, and how the customer … [Read more...] about The Tens—Designing the IT CRM Role
The Tens—IT Change Management
IT often drives change within organizations. This list of tens focuses on how IT can successfully implement new customer-facing systems and infrastructure. Executive engagement. Buy-in doesn’t cut it. If executives and organizational leaders don’t actively engage, drive, and lead the new applications or infrastructure, change won’t happen. Executives need to understand that … [Read more...] about The Tens—IT Change Management
