How CIOs Become Influencers With digital technology now universally deployed throughout organizations, the CIO as the center of technology knowledge has waned. People in marketing know far more about customer relationship management (CRM) services than the CIO, though the CIO may retain accountability for certain critical features, like single sign-on and other aspects of … [Read more...] about How CIOs Become Influencers: Moving from Policy to Persuasion